Position: Customer Service Advisor Location:
Benalmádena, Spain Model: 100% On-site Employment type: Full-time
DUTIES AND RESPONSIBILITIES: Assist eCommerce customers using
multiple channels as assigned depending on the need (incoming
telephone calls, chat, in the future emails and social media as
well) Identify issues the clients are facing, handle complaints,
provide solutions and alternatives, guide customers within the time
limits Use cheat sheets, guides and protocols provided during the
training Ensure customer satisfaction and provide professional
customer support Identify when the issue should be re-assigned to
another department Collaborate with other agents or teams in case
of more complex cases Document each action taken in a CRM system in
detail. REQUIREMENTS: Native/fluent in Dutch, both oral and
written. Fluent in English (at least B2 level)



Possess excellent
writing and verbal communication skills to simplify technical
language for non-technical users A resourceful and stress-resilient
personality that can adapt and remain calm in all situations Good
listening skills and ability to empathize with others Ability to
solve issues in a timely manner Ability to work independently while
being a team player at the same time Ability to cover shift
rotation and be on time at the office. BENEFITS: Excellent
remuneration package Be part of a dynamic and creative team with a
positive and friendly atmosphere Guidance and tools to reach your
full potential Relocation support.

📌 Dutch speaking Customer Service Advisor (Benalmádena)
🏢 The lemon Consulting
📍 Benalmádena