About usFounded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique.Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity. In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance. From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director.In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.We are currently seeking an Assistant Store Manager who will report to the Store Manager as part of our team in Madrid Ortega.Your opportunityThe Assistant Store Manager leads the Department Managers and store sales team in order to meet and exceed all sales and KPIs goals, in compliance with all processes and guidelines.He/she is responsible for promoting brand engagement to clients to guarantee the quantitative and qualitative goals assigned to bring the store at its full potential.He/she acts as representative of the Store Manager and thus fulfils all the tasks given by the HQ and Store Manager.How you will contributeBusiness development:Assist the Store Manager in overseeing floor coverage, driving sales, visual merchandising, display, client service,



and operational functions within the StoreSupport the Store Manager and lead the Department Managers in achieving targeted quantitative and qualitative goalsTalent leadership and development:Create and maintain a positive work environmentAttract, develop and retain talentSupport the Store Manager in creating a team, whose activities are always motivated, competent and up-to-date in the fashion and luxury industries Brand promotion:Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externallyEnsure Balenciaga Signature and Client experience are executed and consistent over timeDevelop clienteling mindset and client’s loyalty and retention from beginners to VICBuild a network of people who have an impact on local and international luxury business in order to promote client loyalty, especially with VIC and VVICsProcess management:Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelinesEnsure execution of Retail Excellence guidelines in the store: front of house, back of house, teamSupport Store Manager in managing inventories activities, warehouse stock and reports immediately any discrepanciesChallenge and improve current processes sustaining the growth and ensure efficiency and effectiveness Supervise the team planningKPIs (including but not limited to)Business: sales density, conversion rate, UPT, cross selling rate, transactionsTeam: sales productivity, training completion rate, turnover rate, absence levelsClient: local retention rate, CEE/Score, Recruiting Rate, Regained Clients,



Prospects, Retention Rate etc.Process: CRM, Omnichannel, back of houseWho you are Commitment to take part in an innovative projectAt least 3 years of experience in a managerial position Significant experience in the sale of luxury goods or retailSuccessful managerial experience of a team (the ability to set goals, delegate work and follow up results)High sensitivity to clients experience and loyaltyPrecision, organizational skills, adaptability, openness, listening abilities, curiosityHigh availability, responsivenessProduct and Fashion sensitivity Mastering digital skillsExceptional client service and interpersonal skills Why work with us? This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a integral Luxury Group that offers endless possibilities to learn and grow.Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.Diversity CommitmentBalenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

📌 Assistant Store Manager - The North Face (Madrid)
🏢 Antal
📍 Madrid