Overview Por favor, verifique que tiene el nivel de experiencia y las cualificaciones adecuadas leyendo la descripción completa de esta posibilidad a continuación. In this role you act as a consultant for process experts on KPI-related topics and own the creation and management of reports and dashboards in Service Now.
You ensure the quality and sustainability of the existing reporting system and help optimize operational units with clear, user-friendly solutions. You join a motivated, international team at the intersection of agility and security within Schwarz Digits.

You will contribute to data-driven decision making and digital transformation across Europe.



Responsabilidades Consult with process expert departments on KPI topics Create and manage reports and dashboards in Service NowManage and assure quality of the existing reporting system Optimize operational unit governance with clear solutionscollaborate within an international team Requisitos principales University degree in Information Technology or similar (desired)Experience in reporting, performance analysis and statistics Experience with Service Now (administration/usage)Familiarity with ITIL Foundation Understanding of service and support processes Strong analytical thinking and ability to identify dependencies Ability to evaluate, review and test own work xhfqzwm Ability to prepare and conduct workshops Ability to explain complex issues simply Motivation to learn new topics Results-oriented with a can-do attitude; adaptability and resourcefulness Fluent English; German is an advantage Analytical thinking Workshop facilitation Clear communication Service NowReporting and analyticsITIL Foundation

Business Analyst

- It-Service Management
- Servicenow Reporting
- Schwarz Gruppe
- Les, Kingdom Of Spain, ES

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📌 Business Analyst - It-Service Management - Servicenow Reporting - Schwarz Gruppe (Madrid)
🏢 Ey
📍 Madrid