Full Time | Valencia, Spain (On-site)

If you like this offer, please send your CV mentioning the job title to: [email protected]

Location: Valencia, Spain

Required Technical Skills

Scope of Work:

- End-to-end management of support requests, incidents and event-generated incidents in the ITSM system and follow-up throughout the incident life cycle.
- Analysing and resolving incidents according to established operational procedures.
- Escalating incidents when necessary and identifying and employing measures to prevent reoccurrence.
- Managing support requests until closure.
- Monitoring of the ICT infrastructure through the use of various monitoring technologies.
- Informing customers of outages, known errors and resolution progress.
- Assisting in developing or improving technical service policies or technical documentation.
- Assisting in updating the technical information database, the Service Desk knowledge base, Service Desk workflow and procedures.
- Producing technical documentation or user manuals as required.
- Assisting the Change Manager or the CMDB owner with the coordination of changes and update of the CMDB.
- Performing other duties as required.

The resource MUST have the following skills and experience::

A minimum of 2 years of experience in a Service Desk environment, supporting customers, and the following functional and technical skills:

- Knowledge of ServiceNow or other ticketing tools.
- Incident, Request Management and escalation.
- Knowledge of one or more Operational Monitoring Tools – SCOM, OEM, NNMi, Argos.
- Alert troubleshooting and ticket escalation.




- Language fluency in English is required (verbal and written).
- Excellent telephone manners, and interpersonal skills.
- Ability to work under pressure.
- Very good knowledge of English (both written and verbal) is required.
- Excellent problem-solving abilities.

The resource SHOULD have the following skills and experience:

- Active Directory On-Prem – User creation and administration; Security groups, distribution lists, service accounts, and mailbox creation and modification.
- Azure AD – User administration; MFA device registration; MS licensed software assignment.
- Virtual Infrastructure – Virtual Machine builds and modification, Snapshots.
- Symantec VIP or the MFA software administration
- Networking: Basic Concepts; DHCP & DNS management
- Avamar or other backup and restore tools
- Microsoft Certificate Authority – Managing certificate creation and renewals.
- Linux and Windows Server troubleshooting and command line
- PowerShell scripting
- Power BI reporting
- Power Tools
- Automation (AI)

Soft skills:

- Customer facing experience and oral communication skills
- Ability to write documentation & reports
- Creativity/ability to find innovative solutions
- Willingness to learn on the job
- Conflict management & cooperation
- Ability to work underpressure

Desirable certifications:

- ITIL V4 Foundation certification
- Diploma or equivalent in a Computer Science related Area

Teleworking Option:

- Yes, based on schedule & rotation

On-call requirements:

- May be required on an exceptional basis

📌 Service Desk Technician (Valencia)
🏢 United ITs
📍 Valencia