OverviewDesplácese hacia abajo para encontrar los detalles completos de la oferta de trabajo, incluyendo la experiencia requerida y las funciones y tareas asociadas.
You lead a Tier 3 Customer Success Team of 5, driving proactive churn prevention and improving Net Revenue Retention. You’ll shift the team from a reactive churn-request model to a proactive, data-driven motion, partnering across Sales, Care, Marketing, Product, and Revenue Ops. You enable scalable CS processes, coach a high-performing team, and influence retention outcomes in a B2B SaaS context from Barcelona.
Compensaciones / Ventajas
competitive salary + performance bonusstock options with vestingcomprehensive health insuranceon-demand salary accessstructured career pathflexible benefits tailored remuneration options
Responsabilidades
Lead and develop a team of 5 Customer Success Specialists for Tier 3 accountsDrive transition from reactive churn handling to proactive churn prevention using data signalsOwn and pursue NRR targets for the Tier 3 segment and continuously improve retentionMonitor health signals (product usage, engagement, support interactions, NPS) to manage
📌 Account Executive Clinic Agenda (Barcelona)
🏢 andagon
📍 Barcelona
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