Operational Model Excellence Manager, Credit (Hybrid;
m/f/x/d;
80-100%)

Are you a strategic leader passionate about shaping scalable, resilient operating models in a general insurance environment? Join Swiss Re Corporate Solutions and play a defining role in how Credit & Surety delivers best-in-class service and sustainable growth — through operational excellence and tech-enabled transformation.

About the Role

As Operating Model Excellence Manager, Credit, you will lead the design, evolution, and implementation of the operational model for one of Swiss Re Corporate Solutions' core business areas. You will shape how work is structured and delivered across underwriting, operations, and enabling functions — driving service quality, efficiency, control effectiveness, and scalability.

Leading a focused team of specialists across process, data, technology, and transformation, you will translate strategic priorities into clear target-state designs, governance frameworks, and executable roadmaps. This is a high-visibility role with broad cross-functional exposure and real influence over the long-term direction of the Credit Line of Business.

Key Responsibilities

Lead the design and evolution of the Credit e2e operating model, including leveraging AI to enhance efficiency and decision-making

Translate targeted business outcomes into target-state processes, service models, governance structures, and operating principles

Program manage technology-enabled initiatives

Identify optimization opportunities and implement sustainable solutions

Identify risks and control gaps and drive mitigation

Track outcomes and embed continuous improvement

Cross-Functional Leadership

Act as a trusted partner to business and functional leaders





Drive collaboration across functions and regions

Align stakeholders around clear direction and outcomes

About the Team

The Credit and Surety Operational Model Excellence (C&S; OMEX) team sits within the Operations division of Swiss Re Corporate Solutions and serves as the strategic engine behind the operational evolution of C&S.; Bringing together specialists in process, data, technology, and transformation, the team works at the intersection of strategy and delivery — partnering closely with underwriting, operations, finance, risk, and regional teams to drive cross-functional change and embed operational best practices. From regulatory shifts to AI-enabled ways of working, OMEX shapes how Credit & Surety adapts and grows.

About You

You are a strategic and structured leader who combines experience with strong execution capabilities. You navigate complexity with confidence, connect big-picture strategy to practical delivery, and bring analytical rigor, sound judgment, and a collaborative style to everything you do.

We are looking for candidates who meet these requirements:

8+ years of professional experience in financial services — commercial insurance, reinsurance or similarly complex regulated environments;

Relevant work experience in credit insurance, surety or commercial credit risk related business

5+ years in transformation, operational excellence, or operational leadership,



with a proven track record of leading cross-functional change and translating strategy into outcomes

Strong program and project management skills, with the ability to lead complex, multi-stakeholder initiatives through influence

Proven experience (co-)leading technology and AI implementations as program manager, product owner, or business owner

Excellent communication and stakeholder engagement skills, with the ability to manage ambiguity and cultures

These experiences would be beneficial for the role:

Exposure to AI-enabled process transformation or digital operating model design

Background in management consulting or advisory roles within financial services

Experience embedding governance frameworks and controls in a regulated environment

For Spain, the base salary range for this position is between EUR 60 000and CHF 100 000 (for a full-time role). The specific salary offered considers:

the requirements, scope, complexity and responsibilities of the role

the applicant's own profile including education/qualifications, expertise, specialization, skills and experience

In the situation where you do not meet all the requirements or you significantly exceed these, the offered salary may be below or above the advertised range. In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based annual bonus.

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week

About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk

📌 Operational Model Excellence Manager, Credit (Madrid)
🏢 Swiss Re - Schweizerische Rückversicherungs-Gesellschaft
📍 Madrid