Role Description

We are still looking for the very Top Talent…and we would be delighted if you were to join our team!
More in detail, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work , with more than 35,000 employees worldwide and a presence in over 35 countries . We are leaders in digital technology services, delivering large-scale technology solutions to some of the world's most renowned organizations.

What we look for?

We are looking for a Senior Delivery Manager to join our Integral Accounts division in Spain , supporting strategic international clients operating in complex, multi-service, and distributed delivery environments.

This role is ideal for a hands‑on delivery leader with strong operational discipline, financial acumen, and the ability to manage large-scale accounts while ensuring operational excellence, financial performance, client satisfaction, and business growth.

Key Responsibilities

- Take end-to-end responsibility for the operational delivery of projects and services within assigned accounts.
- Ensure commitments, service levels, milestones, and client expectations are consistently achieved.
- Establish and manage governance frameworks, including delivery reviews, operational meetings, action tracking, and escalation management.




- Own financial reporting activities, including forecasting, budgeting, variance analysis, and management reporting.
- Coordinate revenue recognition, billing milestones, purchase orders, timesheets, and invoicing readiness.
- Monitor costs, profitability, and margins, identifying risks and implementing corrective actions.
- Manage resource demand, capacity planning, staffing needs, onboarding, and workforce optimization.
- Ensure compliance with Statements of Work (SOWs), contractual obligations, SLAs, and change requests.
- Act as the primary operational delivery contact for client stakeholders.
- Drive process compliance, reporting accuracy, and data quality across delivery and corporate systems.
- Identify operational improvements that enhance predictability, efficiency, quality, and profitability.
- Collaborate closely with Finance, HR, Talent Acquisition, Legal, Procurement, and Delivery teams.
- Proactively identify client needs and business opportunities, supporting unsolicited proposals and value-added initiatives.
- Advocate for the use of AI and automation to improve delivery operations, forecasting, reporting, and decision-making.

Mandatory Requirements
- Minimum 5 years of experience in IT Services Delivery,

📌 Senior Delivery Manager (Madrid)
🏢 Ust
📍 Madrid