Aleph in Madrid seeks a Customer Service & Customer Success Team Lead to own the post-sale journey for a global card issuing and embedded finance solution.
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You will spot churn risks early, drive retention and grow usage, reporting to the Senior Product Manager & Product Sales Lead.
You’ll lead the L1 support, oversee onboarding, and partner with Sales on account development and expansion opportunities across payments, FX, and working capital. xghoner
Fluent English and German are highly valued.
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📌 Customer Success & Service Lead — Growth & Retention (Madrid)
🏢 Lever
📍 Madrid
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