We’re Hiring: Retention Manager | iGaming / Fintech

We’re looking for a

Retention Manager

to join our international fintech team and take ownership of merchant retention, portfolio growth, and long-term client relationships. If you understand payments, know how to spot churn risks before they become a problem, and can turn existing merchant relationships into sustainable growth, we’d like to hear from you.

What you’ll do:

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Manage and develop relationships with existing merchants

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Monitor merchant activity, transaction volumes, revenue, and payment performance

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Identify churn risks and build retention plans for at-risk accounts

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Reactivate inactive or declining merchants

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Identify upsell and cross-sell opportunities

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Help merchants increase volumes and expand their use of our payment solutions

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Coordinate with Sales, Finance, Analytics, Technical Support, Compliance, and Operations

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Handle merchant escalations and drive issues through to resolution

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Track portfolio performance and report on retention, churn, reactivation, and growth

What we’re looking for:

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2+ years in Retention, Account Management, Customer Success, Sales, or Business Development

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Experience in

iGaming, fintech, PSPs, acquiring, payment processing, high-risk payments, or related industries

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Strong commercial mindset and confidence working with numbers

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Good understanding of transaction volumes, conversion/approval rates, and payment performance

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Strong negotiation and relationship management skills

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Proactive approach: you don’t wait for a merchant to tell you they’re leaving

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Professional English

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Strong Excel / Google Sheets and CRM skills

Your key KPIs will include: Merchant retention -

Revenue retention -

Churn reduction -

TPV/turnover growth -

Reactivation -

Upsell & cross-sell -

Portfolio revenue growth We’re looking for someone who can combine

strong merchant relationships with data and commercial thinking . You’ll have real ownership of your portfolio and a clear goal:

keep valuable merchants active, growing, and engaged with us.

What we offer:

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100% remote work

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Competitive salary + performance-based bonuses

tied to clear and measurable results

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A

strong international team

with solid expertise in fintech, payments, and iGaming

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Direct communication and quick decision-making without unnecessary bureaucracy

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Real ownership of your merchant portfolio and the freedom to influence results

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Opportunity to work with international merchants, markets, and payment solutions

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Professional growth in a fast-moving fintech environment

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A role where your impact on retention, revenue, and portfolio growth is visible and recognized

📌 Retention Manager (Igaming) (Formigales)
🏢 BigIdea FinTech Group
📍 Formigales