A leading general customer-experience (BPO) company is growing its team in Benalmádena, Spain and is hiring for the role of Customer Advisor. You will support eCommerce customers with orders, enquiries and complaints. As a Dutch-speaking specialist you will be the friendly, professional voice of the company for its customers, handling contacts by phone, email and live chat.

What you will do

- Handle incoming customer contacts in Dutch by phone, email and live chat
- Understand each customer's need and give accurate, complete answers using the right tools
- Build trust through clear, friendly and professional communication
- Document every interaction accurately in the company's systems
- Contribute to your team's quality, productivity and customer-satisfaction targets

What we are looking for

- Native or fluent Dutch (C1+) and good English (B2+),



spoken and written
- Excellent communication and active-listening skills
- Good communication and problem-solving skills
- Empathy, and the ability to stay calm under pressure while documenting every interaction accurately

What we offer

- Salary: €19,200 gross per year
- Performance bonus of up to €1,800 gross per year

Relocation support

- Up to €500 reimbursement of documented relocation expenses (details shared during screening)

Location, hours & start

- Location: Benalmádena, Spain - on-site
- Working hours: Monday-Friday, 09:00-18:00; plus 2 Saturdays per month
- Start: As soon as possible

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📌 Customer Advisor – Dutch (Benalmádena)
🏢 Bcrecruitment
📍 Benalmádena