A leading integral customer-experience company is hiring a Team Leader for a customer-service operation supporting an electric-vehicle brand from Barcelona. You will lead and develop a team of customer and consumer service representatives and keep service standards and operational performance high.

What you will do

- Lead and develop a team of customer and consumer service representatives
- Monitor KPIs and SLAs and drive performance improvement
- Handle escalations and work with Quality and senior operational stakeholders
- Support training, reporting and continuous-improvement initiatives
- Coach with clear, regular feedback

What we are looking for

- Native or near-native Danish
- Fluent Chinese and English, spoken and written




- Previous experience managing customer-service teams
- Experience with customer-service processes and best practices
- Ability to analyse KPIs and performance data
- Salesforce or other CRM experience
- Strong communication and feedback skills

What we offer

- Salary: €20,000 gross per year
- Bonus: up to €200
- Relocation payment of €500, reimbursed after the first month

Location, hours & start

- Location: Barcelona, Spain — on-site
- Working hours: Monday–Friday, 09:00–18:00
- Contract: Full-time
- Start: As soon as possible

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📌 Customer Service Team Leader – Danish, Chinese & English (Barcelona)
🏢 Bcrecruitment
📍 Barcelona