We are looking for an experienced L2 Onsite Engineer & IT Project Coordinator to provide Level 2 End-User Computing (EUC) and Deskside Support while coordinating onsite IT infrastructure and workplace technology activities.

The engineer will act as the primary onsite IT contact , supporting end users, troubleshooting technical issues, managing IT assets, assisting with conference room technologies, and coordinating activities between users, remote IT teams, vendors, facilities, and project stakeholders.

Key Responsibilities

- Provide L2 onsite support for desktops, laptops, peripherals, printers, and workplace technologies.
- Troubleshoot Windows OS, Microsoft 365, software, hardware, and user-access issues.
- Perform hardware replacement, installation, configuration, and troubleshooting.
- Support device imaging, deployment, migration, and refresh activities.
- Handle incidents and service requests in accordance with agreed SLAs.
- Escalate complex issues to L3, infrastructure, security, or application teams when required.

IT Infrastructure Support

- Provide basic onsite support for LAN/WAN, Wi-Fi, network ports, cabling, and connectivity issues .
- Assist with workplace infrastructure activities, including equipment installations and relocations.
- Coordinate with infrastructure teams for network, server, and other onsite technical requirements.
- Support troubleshooting of conference room and collaboration technologies.

IT Asset & Device Management

- Manage the onsite lifecycle of laptops, desktops, monitors, printers, and other IT equipment.
- Maintain accurate asset records and ensure proper asset tagging and inventory updates.
- Coordinate device allocation, collection, replacement, and retirement activities.
- Support hardware refresh and deployment projects.

IT Project Coordination

- Coordinate and support onsite IT projects and infrastructure activities .




- Act as the onsite coordination point between users, remote IT teams, vendors, and facilities.
- Track project activities, dependencies, issues, and completion status.
- Ensure assigned activities are completed within agreed timelines.
- Support site moves, equipment deployments, office changes, and other IT initiatives.
- Serve as the primary onsite IT representative for the location.
- Work closely with business users, remote support teams, vendors, facilities, and project teams .
- Coordinate vendor visits, hardware replacements, and technical service activities.
- Provide clear communication and regular status updates to relevant stakeholders.

Documentation & Reporting

- Maintain accurate records of incidents, changes, assets, and onsite activities.
- Prepare technical documentation and project/status reports.
- Ensure all onsite activities follow customer procedures, security standards, and IT processes.
- Provide regular updates on incidents, projects, and outstanding actions.

Required Skills & Experience

- 5–8 years of experience in L2 Deskside, EUC, Field IT Support, or IT Infrastructure Support.
- Strong hands‑on experience with enterprise Windows and Microsoft 365 environments .
- Good troubleshooting skills across hardware, software, peripherals, and end‑user devices.
- Experience with IT asset management and device lifecycle activities .
- Basic knowledge of LAN/Wi‑Fi, network connectivity, and workplace infrastructure .
- Experience supporting conference rooms and collaboration technologies is preferred.
- Previous experience coordinating onsite IT projects, deployments, or infrastructure activities .
- Strong stakeholder, vendor, communication, and coordination skills.
- Ability to work independently onsite and collaborate effectively with remote teams.
- Good documentation, reporting, and organizational skills.
- Customer‑focused approach with strong problem‑solving abilities.

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📌 Information Technology Specialist (Barcelona)
🏢 Teceze
📍 Barcelona