Company Description
Creating a future worth living for future generations gets us out of bed every morning. Depending on the project, we are consultants, implementers, or both for sustainable, innovative and economical solutions for real estate, industry, energy and infrastructure. Our more than 6,500 employees at over 80 locations worldwide support our customers in interdisciplinary teams. As an IT Change Manager / Change Enablement Manager, you will take on a key role within our Enterprise Service Management team. You will help ensure that changes to our IT services, systems and infrastructure are implemented in a transparent, risk-aware and controlled way.
For us, Change Management is not about unnecessary bureaucracy or simply controlling changes. Supporting Change Owners in planning, assessing and implementing changes
Reviewing Change Records for completeness, risks, impact, testing, rollback planning and required approvals
Identifying potential conflicts, dependencies and risks between planned changes at an early stage
Working with IT teams to establish appropriate Standard Changes for recurring, low-risk activities
Supporting compliance with governance, ISO 27001 and audit requirements
Creating clear guidelines and templates and helping our IT teams apply the Change process correctly and pragmatically
Work closely with IT Operations, Service Owners, System Owners, Incident Management, Configuration Management, Cyber Security and other ITSM and ESM functions.
You will become part of our Enterprise Service Management team and work at an important interface between IT Operations, Governance and Service Management.
Our ITSM and ESM environment already includes established processes such as Incident Management, Request Management,



Change Enablement and Configuration Management, supported by a central Enterprise Service Management platform.
At the same time, we are continuously developing our Service Management capabilities.
Standardisation and automation of IT services
Expansion of reporting and data-driven process management
Further development of our CMDB and Service Management capabilities
Compliance by Design
Enterprise Service Management beyond traditional IT processes
You will have the opportunity to actively shape the future development of our Change Management and Change Enablement capabilities .
you can support technical specialists while keeping governance and risk in mind
You already have experience in IT Service Management, IT Operations, IT Change Management or IT Process Management and are ready to take responsibility for a central ITSM process.
An ITIL certification as well as experience with ISO 27001, ISMS, IT Governance or audit requirements is an advantage, but not mandatory.
A good understanding of Change Management / Change Enablement
Knowledge of the relationships between Change, Incident, Problem and Configuration Management
Good German skills, both written and spoken
Very good English skills, both written and spoken
You should be comfortable facilitating meetings, coordinating stakeholders and discussing processes in German while also being able to work effectively in an international English-speaking environment.
Experience with an IT Service Management platform is an advantage, for example:
Ivanti Neurons for ITSM / Ivanti Service Manager
ServiceNow
Jira Service Management
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📌 IT Change Enablement Manager (Málaga)
🏢 Drees & Sommer
📍 Málaga