30 sep
|
E80 Group
|
Barcelona
30 sep
E80 Group
Barcelona
E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include: palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses. The entire logistics flow is centrally managed by the SM.LE80 software platform (Smart Integrated Logistics), that ensures the efficient integration of the systems, guaranteeing the optimal management of all operations: from the entry of raw materials to the storage, right through to shipping. Customer Service Sales Area Manager
The Customer Service Sales Area Manager oversees the post-sales customer portfolio across Spain, ensuring a high-quality customer experience throughout the E80 system lifecycle. They build strong customer relationships, identify new business opportunities, and drive continuous service improvement. The role includes regular customer and site visits, performance monitoring, follow-up on overdue payments, and the management of critical issues, always with a focus on safety and operational continuity. Working closely with Sales and Operations, they enhance the service offering based on market needs and are responsible for the annual sales budget, forecast updates, and a business plan designed to improve service quality and achieve sales and margin targets.
Technical-Commercial Oversight and Strategic Management
Visit customers and their installations on a regular basis in a technical-commercial advisory role to ensure service excellence, gather direct feedback, and strengthen relationships, while consistently sharing a visit report with the customer.
Conduct regular calls with customers to check on ongoing activities and offer support, without immediate commercial intent, to build trust and demonstrate reliability and closeness.
Reach out at appropriate times to support budget planning (e.g., recurring activities, technical upgrades, obsolescence, contract renewals).
Create synergy with new systems sales team: Coordinate with the sales team for new systems to align on joint commercial strategies.
Ensure compliance with sales conditions internally: Ensure internal adherence to sales terms, particularly in the case of non-standard agreements.
Update monthly sales forecast in Salesforce: Monitor and manage short- and mid-term business opportunities.
Propose an annual sales budget and investment business plan.
Contract Management
Analyze contracts to identify potential risks and submit them to managers or the legal department before signing.
Complete project opening checklists when required.
Report any billing errors in a structured manner to the relevant departments to prevent recurrence.
Anticipate potential technical and commercial issues through monitoring and proactive management.
Proven experience in sales or post-sales management within complex B2B environments.
Several years of experience in the industrial automation sector, with solid technical-functional knowledge of systems and their operational dynamics.
Skills in commercial negotiation and contract management.
Excellent spoken and written Spanish; spoken and written Italian is a plus.
Good data analysis skills.
Permanent, full-time position.
Up to 20% remote work per month.
Structured onboarding program including an introduction to the company organisation, CS Sales tools, and the existing customer portfolio.
Be prepared to be impressed by our innovative training and learning programs. Qualified applicants will receive consideration.
E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy.
📌 Sales District Manager (Barcelona)
🏢 E80 Group
📍 Barcelona