Experteer Overview As Director of Customer Success, you will lead and grow a team of Customer Success Managers to maximize client outcomes and revenue. You’ll align cross-functional teams—Sales, AdOps, and CSMs—around client goals, optimizing adoption of a new platform and DSP strategy. You will scale processes, mentor the team, and influence client engagement through data-driven insights. This role offers impact across European accounts and opportunities to shape strategic client journeys in a fast-moving ad-tech environment.Compensaciones / Ventajas - Manage top-tier clients as a dedicated CSM - Collaborate with AdOps and Sales to drive revenue and campaign performance - Assist in hiring and onboarding new CSMs and ensure effective ramp-up - Mentor CSMs to reinforce core principles and skill development - Guide CSMs on client communications across emails, Slack, presentations, and calls - Monitor account health metrics (revenue, KPI, margin)



and address risks to retention and expansion - Support CSMs in high-priority meetings with strategic insights and recommendations - Develop and implement scalable processes to improve engagement and retention - Refine presentation templates, best practices, and data storytelling for client interactions - Lead performance reviews and foster knowledge sharing within the teamResponsabilidades - Experience in advertising technology or a related field - 6+ years in a DSP/programmatic work environment - 3+ years of people management experience - Ability to adapt quickly to a changing technology environment - Thrives in a fast-paced, digital environment - Excellent written and verbal communication, organizational, and time management skills - Passion for achieving higher levels of growth and development - Ability to manage multiple clients and accounts across diverse industries - Ability to analyze and interpret significant data - Fluent in English (speaking, reading, writing)Requisitos principales -

📌 Director Of Customer Success - Eu (Barcelona)
🏢 Uplift People Consulting
📍 Barcelona