Overview

As a Customer Success Technical Advisor at TrendAI, you serve as the technical anchor for enterprise clients, driving security outcome attainment beyond deployment. You lead the technical journey for strategic accounts within the Vision One ecosystem, translating complex security needs into scalable, operational successes. You’ll partner with cross-functional teams to influence roadmaps and ensure high platform adoption. This role offers the chance to shape resilient AI security postures for top customers and to act as a trusted advisor in a fast-evolving domain.

Responsabilidades

- Act as the primary technical voice post-deployment, shifting from ticket resolution to security outcome attainment
- Contribute technical milestones to the Customer Success Plan for platform adoption, upgrades, and feature deployments
- Conduct regular architectural reviews and configuration audits to maximize platform usage
- Guide onboarding and deployment to realize rapid value and high feature utilization
- Design and deliver workshops to mature customers' SOC and SIEM operations
- Provide technical oversight during security events and recommend posture hardening strategies




- Perform deep-dive RCA on complex issues with long-term strategic recommendations
- Coordinate with Product Engineering, R&D;, and Sales Engineering to influence product roadmaps
- Maintain a single source of truth for account health with environment maps and playbooks

Requisitos principales

- 10+ years in technical support, security architecture, systems engineering, or relevant client-facing consulting
- Strong knowledge of security frameworks (NIST, MITRE ATT&CK;) and SIEM/SOC operations
- Deep understanding of Windows Server, Linux, Solaris, and hybrid-cloud (AWS, Azure, GCP)
- Excellent written and verbal communication for executive stakeholders
- Analytical, process-oriented mindset with solid documentation and reporting
- Bachelor’s Degree in Engineering, Computer Science, or equivalent (preferred)
- Technical certifications are strongly preferred (e.g., TCAP, TSCE, CISSP, CCNA, CCNP, Cloud Platform)

- Strategic communication
- Executive-focused storytelling
- Collaborative cross-functional collaboration
- Security architecture for enterprise environments
- SOC and SIEM operations
- Multi-OS administration (Windows Server, Linux, Solaris)

📌 Customer Success Technical Advisor (Barcelona)
🏢 Trend Micro
📍 Barcelona