About the job
Responsibilities
- Serve as a primary point of contact for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally based on the guidance of integral teams.
- Assist sellers in understanding platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations.
- Collaborate with internal teams (Legal, Compliance, Product) to support the resolution of seller escalations and improvement of processes.
- Analyze seller pain points and feedback to propose platform or workflow optimizations.
- Conduct training sessions to provide information support for sellers on best practices for account health and growth. xugodme
- Track seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership.
📌 Account manager (Arbo)
🏢 Temu
📍 Arbo