A leading integral customer-experience company is hiring a Team Leader for a customer-service operation supporting an electric-vehicle brand from Barcelona. You will lead and develop a team of customer and consumer service representatives and keep service standards and operational performance high.What you will do- Lead and develop a team of customer and consumer service representatives- Monitor KPIs and SLAs and drive performance improvement- Handle escalations and work with Quality and senior operational stakeholders- Support training, reporting and continuous-improvement initiatives- Coach with clear, regular feedbackWhat we are looking for- Native or near-native Danish- Fluent Chinese and English,



spoken and written- Previous experience managing customer-service teams- Experience with customer-service processes and best practices- Ability to analyse KPIs and performance data- Salesforce or other CRM experience- Strong communication and feedback skillsWhat we offer- Salary: €20,000 gross per year- Bonus: up to €200- Relocation payment of €500, reimbursed after the first monthLocation, hours & start- Location: Barcelona, Spain — on-site- Working hours: Monday–Friday, 09:00–18:00- Contract: Full-time- Start: As soon as possible#J-18808-Ljbffr

📌 Customer Service Team Leader – Danish, Chinese & English (Barcelona)
🏢 Bcrecruitment
📍 Barcelona