?We are looking for an experienced Claims Manager to join our Spanish Claims organization. The role will be responsible for Travel, Personal and Auto Claims, ensuring high-quality claims handling, a strong customer experience, operational efficiency, and compliance with internal and regulatory requirements.

?Key Responsibilities

Monitor and steer operational KPIs, service levels, customer experience indicators (NPS), productivity, and backlog, defining corrective actions where needed.

Lead and implement claims effectiveness projects in collaboration with Analysis & Workforce Management, Process Management, and Innovation teams.

Drive Technical Excellence initiatives, including reserve monitoring, leakage reduction programs, and remedial plans.

Oversee claims quality, including complaints management, compliance activities, and audits.

Build and maintain effective relationships with key stakeholders, including Sales, Finance, Underwriting, Actuarial, IT, and external partners.

Review and approve claims within delegated authority limits, including high-value, complex, sensitive, or exceptional cases

Ensure alignment and coordination with regional peers.

✔️Required Qualifications

Solid experience in claims management, preferably across Travel, Personal, and Auto lines of business.

Strong analytical skills and ability to interpret operational KPIs and performance indicators.

Ability to manage priorities, coordinate cross-functional stakeholders, and drive corrective actions.





Good knowledge of Spanish & English, both written and spoken.

Good knowledge of the main IT tools and applications, including Microsoft Office applications.

Strong leadership skills, with the ability to guide, motivate, and develop teams.

Excellent teamwork and collaboration skills, with a proactive and solution-oriented mindset.

?What we offer

Starting date: ASAP.

Work in an international environment. Office based in Madrid.

Full-time. Stable employment contract.

Competitive salary based on your experience.

Ticket restaurant.

Hybrid model.

Access to Training Platform.

Employee and family discounts club.

Europ Assistance is now Redion.

For over 60 years, we have been a general provider of assistance and insurance solutions, supporting people and businesses when it matters most - at home, on the move, and while travelling.

We deliver a wide range of services, from health and roadside assistance to travel support and protection solutions, helping people face the unexpected and live with greater peace of mind.

Today, we are evolving. Redion brings together Europ Assistance and Generali Employee Benefits, combining expertise in assistance, insurance, and employee benefits to deliver stronger, more tailored solutions through innovation and a global perspective.

What does not change is who we are and how we work. We continue to stand by people every day, with dedication, reliability, and care.

New name, same care.

📌 Claims Manager – Madrid
🏢 Europ Assistance
📍 Madrid