For more than 16 years we have been providing fast and convenient financial solutions in a digital world.

Leveraging automation and data-driven insights, 4finance provides convenient products in a responsible way. We offer various types of loans, designed to meet our customers’ needs.

At Vivus Spain, we have an entrepreneurial mindset, strive for excellence, yet keep things simple. Our business is driven by leading edge technology and our talented people - the most important ingredient of our success. Vivus Spain has created a supportive, rewarding and empowering environment, where employees can grow their talent. We are proud to have a general network of leading experts, who are driven by passion to deliver.

We love what we do!

Responsibilities

- Manage the end-to-end lifecycle of claims, ensuring timely and accurate resolution.
- Lead and coordinate the claims team, setting daily/weekly productivity targets.
- Implement quality controls to ensure consistency and compliance in claim handling.
- Monitor and analyze KPI´s (Claims received vs. Resolved, productivity per agent, response times and backlog levels).
- Monitor workload distribution and operational capacity to meet SLAs and business objectives.
- Prepare regular reports for senior management on performance, risks, and operational insights.
- Design, implement, and continuously improve operational workflows.
- Identify opportunities for automation and digitalization of repetitive tasks.




- Apply data-driven approaches (Lean, continuous improvement) to increase efficiency and reduce manual work.
- Coordinate with Customer Care, Collections, Finance, and Compliance to ensure smooth information flow.
- Support internal stakeholders with operational insights related to claims trends and risks.

Requirements:

- 3–5+ years of experience in claims management, legal operations, customer operations, or contact center management.
- Experience managing high-volume case environments.
- Proven track record in process optimization and performance management.
- Experience with automation projects or implementation of operational tools is highly valued.
- Experience in financial services, fintech, or consumer finance is a plus.
- Fluent in English (C1).
- Advance excell and workflow or case management systems.

What we offer:

- An opportunity to work in an international company within a dynamic, competitive, and fast-paced industry
- Involvement in challenging projects where your contributions will have a tangible impact
- A competitive monthly salary, based on experience, education, and competencies
- Permanent contract at a well-established and constantly evolving fintech company.
- Hybrid work model with an office in Madrid.
- Flexible compensation plan: restaurant, transportation.
- Private health insurance and life insurance.

📌 Claims Operations Manager (Madrid)
🏢 Vivus Spain
📍 Madrid