PropHero is an AI-driven marketplace transforming property investment. Backed by global VCs and founded by McKinsey alumni, we’re expanding our team. Join our thriving, and flexible culture, surrounded by ambitious individuals driving change. At PropHero, we’re making property investment as simple as shares or ETFs—be part of the future we’re building!

We are value-driven!

? BELIEVE: We lead with passion and optimism, inspiring others to share in PropHero’s vision and mission.

? CONNECT: We foster a one-team spirit with kindness, fairness, and integrity, making everyone feel valued and confident.

? OWN IT: We act as owners, putting customers first, making informed decisions, and maximizing every opportunity.

? DELIVER: We strive for impactful outcomes with rigor, accountability, and a relentless focus on execution.

? RAISING THE BAR: We strive for excellence, innovate boldly, and invest in long-term success for our people and our business.

Do these values resonate with you? Keep reading!

We are looking for a Client Relationship Manager to lead our team of Investment Advisors, who guide clients from the moment the sale closes through the materialization and consolidation of their real estate investment. This role reports to the Head of General Sales and is key to evolving the team into a true investment-advisory function, ensuring an excellent client experience, maximizing satisfaction, and activating repeat-purchase opportunities.

How you will shape Prophero:

- Lead, train, and develop the Investment Advisors team, ensuring high standards of client support.
- Oversee each Investment Advisor’s client portfolio, ensuring balanced distribution and active follow‑up throughout every stage of the investment process.
- Guide the team in portfolio monetization strategies, including up‑selling, cross‑selling, and identifying repeat‑purchase opportunities.




- Design and improve the onboarding and post‑sale playbook, integrating tools such as HubSpot for client tracking.
- Define and monitor KPIs related to satisfaction, retention, and repeat purchases.
- Act as an escalation point for complex cases or high‑value clients, collaborating with Operations and Legal when needed.
- Work closely with Sales (SDRs/Closers) to ensure a smooth transition between the sales process and post‑sale support.
- Contribute to recruitment, onboarding, and career development of Property Coaches.
- Ensure rigorous CRM adoption and data discipline across the team, elevating operational excellence and visibility of client health.
- Strong CRM proficiency (ideally HubSpot), with proven experience enforcing CRM discipline and leading teams through CRM‑based workflows.
- Familiarity with satisfaction/retention metrics and client‑health analytics.

What you will bring to our team:

- Minimum 5 years leading customer‑facing teams (Customer Success, Account Management, Client Relationship roles), ideally in high‑ticket sectors such as real estate, private banking, or wealth management.
- Demonstrated experience managing teams responsible for client portfolios, monetization, and loyalty (up‑selling, cross‑selling, repeat business).
- Seniority to operate as a Manager / Head‑of‑level leader, with the ability to influence cross‑functional stakeholders.
- Valuable: background in real estate, private banking, wealth management, or B2B startup environments.





What can we offer you:

- ? Growth Mindset

We believe in pushing boundaries and embracing challenges. Whether it’s exploring new tools, improving processes, or taking on uncharted projects, we support a culture of curiosity and innovation where learning never stops.
- ? A Diverse, Collaborative Team

Join a global team that celebrates diversity and thrives on collaboration. With team members from all over the world, we bring together unique perspectives, ideas, and experiences to create meaningful impact and drive innovation.
- ? Continuous Learning & Development

No matter your background or field of study, you’ll find endless opportunities to learn, grow, and contribute. Our open, transparent environment encourages the exchange of ideas, helping you unlock your full potential.
- ? Career Growth in an Early-Stage Startup

Be part of a fast-growing startup with global ambitions. As we scale, so will your opportunities to take on more responsibility, shape our success, and advance your career.
- ? Competitive Compensation Package

We value your contributions and offer a competitive economic package to match your impact.

Diversity Statement

At Prophero, we are committed to fostering an inclusive and equitable workplace where diverse perspectives and backgrounds are not only welcomed but celebrated. We believe that diversity drives innovation and empowers us to build stronger connections with our clients and communities.

Prophero is an equal opportunity employer and is dedicated to ensuring a hiring process free from discrimination based on race, ethnicity, gender, age, disability, religion, sexual orientation, or any other characteristic protected by law. Our mission is to create a workplace where everyone feels valued, supported, and empowered to achieve their full potential.

📌 Client Relationship Manager (Madrid)
🏢 Prophero
📍 Madrid