Main tasks and Responsibilities

§ Incoming phone calls, e-mails and faxes treating and dispatching:

- Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures.
- Collecting additional information.
- Check the data for accuracy and completeness.
- Reception & Services; provide technical support; search workshop.
- Keep the customer and all involves updated.
- Complaint handling (from customer to contractor; from contractor to EBTS.)

§ Ensures the monitoring and control of the agreements with the parties involved regarding:
- service
- complaint handling, etc.
- service conditions and agreements

§ Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:
- Administrative processing of all relevant information (creating, tracking and closing all breakdown assistance files)
- Enter required information into the system.
- Register performed operations.
- Responsible for the internal and external monitoring of client files.

Job Types: Full-time, Contract, Permanent Pay: From 17,160.00€ per year

Work Location: In person

📌 Customer Service Agent call centre (Elche)
🏢 EBTS ALWAIS IN MOTION
📍 Elche