Company Description

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Med Board is revolutionizing Med Tech and Pharma with our AI platform providing knowledge, software apps and AI, into a centralized platform that serves professionals within organizations across regulatory, clinical, and marketing teams. The integrated platform simplifies workflows through automation and systematic reviews, enabling informed decision-making and efficient operations in the life sciences field. Learn more by visiting our website at Description

We are seeking a Customer Success Lead (remote in UK/EU) to own and scale our customer success function. This role is responsible for driving customer adoption, satisfaction, retention, and expansion across our Saa S customer base. You will act as the voice of the customer internally while building processes, leading a role, and partnering closely with Sales, Product, and Support to deliver exceptional customer outcomes.

As a customer success lead,



you will own the relationships with our customers end-to-end. xugodme This is a key role in a high-paced environment. What we are looking for

2–4+ years of experience in Customer Success leadership roles within industry-leading, enterprise B2 B Saa S companies

Strong hands-on mindset, autonomy, leading customer-facing work from the front

Proven ability to drive retention, expansion, and customer value in enterprise environments

Excellent executive-level communication and stakeholder management skills

Experience and interest working with highly regulated or complex industries

Deep interest in and practical use of AI to improve personal and team productivityPersonal Traits

You like to deliver beyond expectations

Ownership

You enjoy solving complex problems with real-world impact

You are motivated by contributing to advances in life sciences and improving patient outcomes

Fluent in English

📌 Customer success lead (eu/uk) (Foz)
🏢 MedBoard
📍 Foz