Our client is a leading provider of digital signage solutions, enabling businesses to create dynamic and engaging content. They are committed to delivering exceptional service and innovative technology to help their clients succeed.

Job summary:

We are looking for a talented and motivated and customer-oriented team player to join their team as a Digital Jr. Signage Support Specialist. This is a learning position, adecuado for someone eager to grow and develop their skills in a supportive environment.

The ideal candidate will have the ability to quickly learn and support SaaS platforms software and audiovisual hardware, possess strong communication skills, and demonstrate problem-solving abilities. The Digital Signage Support Specialist will be responsible for ensuring that their customers derive maximum value from our products by providing technical support, training, and specialized advice.

As a Digital Signage Support Specialist, you will play a crucial role in driving operational excellence and strategic initiatives across the entire customer lifecycle to deliver a seamless experience to their customers. You will also build strong partnerships with other teams within the company.

Requirements:

- Advanced technical education (diploma) in information technology, information systems, networked computer systems administration, electronics and robotics, or related fields.
- Strong technical knowledge with the ability to quickly learn new technologies and products.
- Passion for technology and commitment to continuous learning.
- Fluency in Spanish and English (French or German is a plus).
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical audiences.
- Valuable experience in creating and conducting training programs.
- Creative and analytical thinker with strong problem-solving skills.
- Ability to work independently and as part of a team in a dynamic and fast-paced environment.




- Ability to manage multiple priorities and tasks simultaneously.
- A proactive attitude toward improving processes and customer experience

Ofrecen:

- Modelo híbrido en Barcelona (3 días en oficina CP 08028 y 2 en remoto).
- 40 horas por semana (desde 8 am a 18 pm de lunes a viernes: horario flexible).
- Rol estratégico dentro de una compañía tecnológica en pleno crecimiento.
- Alta visibilidad e impacto directo en el proceso de expansión internacional.
- Posibilidad real de evolución interna, incluso hacia posiciones con mayor responsabilidad comercial.
- Entorno dinámico, exigente y con proyección internacional.
- Paquete retributivo competitivo acorde a la experiencia aportada: 22-24k€ brutos/año.
- Contrato indefinido y desarrollo profesional.

Key responsibilities:

Technical support and consulting:

- Provide technical support to customers, resolving hardware and software issues related to the the platform and audiovisual hardware.
- Troubleshoot and diagnose technical issues with digital signage players, displays, screens, and integrations.
- Act as the main point of contact for technical and functional product inquiries.
- Support on-site or remote troubleshooting, ensuring efficient issue resolution.

Training and education:

- Develop and conduct training sessions for customers to ensure a deep and effective understanding of their solutions.
- Create and update educational materials and support resources (manuals, guides, and tutorials).

Customer relationship management:

- Build strong and trusting relationships with customers, fostering long-term loyalty and satisfaction.

Interdepartmental collaboration:

- Provide product feedback (sw & hw) based on customer needs and experiences.

Analysis and continuous improvement:

- Propose and implement continuous improvements in support processes and documentation.
- Identify customer pain points and work on solutions to improve overall satisfaction and retention.

📌 Digital Jr. Signage Support Specialist (ESP/ENG) (España)
🏢 Sabia Personal
📍 España