Overview

In this role, you will manage Amazon's network configuration quality across Europe, partnering with Transportation, Product and SDE teams to design and improve processes that elevate customer delivery and CX. You’ll diagnose issues, implement short-term mitigations and long-term improvements, and lead knowledge sharing to sustain robust operations. You’ll participate in on-call rotations, shaping programs that prevent outages and improve network reliability. This is a hands-on, cross-functional leadership role with meaningful impact on delivery speed and cost efficiency.

Responsabilidades

- Ensure high standards for Amazon network configuration across Europe
- Collaborate with Transportation teams, Product Managers and SDEs to design and improve processes
- Mitigate network issues promptly and develop long-term action plans
- Scope and document system improvements for better customer experience
- Coordinate with tech teams to enhance systems and processes




- Engage with operations stakeholders to improve customer experience
- Document quality engineering processes, workflows, and knowledge base
- Diagnose operational issues, perform root cause analysis, and propose enhancements
- Participate in on-call rotation to support operations outside business hours

Requisitos principales

- Bachelor's degree in Computer Science, Engineering or a related field
- Experience with network configuration and cross-functional collaboration
- Strong problem-solving and root cause analysis capabilities
- Ability to design, document, and implement process improvements
- On-call availability and flexibility for shifts outside business hours
- Effective communication with technical and non-technical stakeholders

- cross-functional collaboration
- analytical thinking
- effective communication
- network configuration
- root cause analysis
- system and process design

📌 Functional Analyst in Transportation Systems, TNC (Transportation Network Configuration), GTS, TNC (Transportation Network Configuration), GTS - barcelona
🏢 Amazon
📍 Barcelona