Reservations & Property Management AgentBarcelona · Eixample, close to Plaça de Francesc MaciàABOUT THE ROLEWe are looking for a responsible, proactive, and solution-oriented professional to join our team in Barcelona. The idóneo candidate is passionate about customer service, highly organized, and enjoys working in a fast-paced environment combining hospitality and property management.Our company operates across two main areas: short-term tourist apartments and mid-term rental apartments. This position will work across both areas, combining reservations and guest services for our tourist apartments with property management and operational responsibilities for our mid-term rental properties.This is a varied and hands-on role, with responsibilities ranging from guest communication and reservations to property inspections, maintenance coordination, tenant support, and owner relations.Our office is located in Eixample, Barcelona, close to Plaça de Francesc Macià.REQUIREMENTS
- Responsible, proactive, and solution-oriented attitude.
- Excellent communication and customer service skills.
- Native-level Spanish (mandatory).
- High level of English, both written and spoken. Additional languages are a strong plus.
- Previous experience in tourism, hospitality, customer service, or property management.
- Based in or near Barcelona.
- Familiarity with KrossBooking (PMS) will be highly valued.
- Strong organizational and multitasking skills.
- Ability to work independently, prioritize tasks, and make day-to-day operational decisions.
- Good problem-solving skills and ability to perform well under pressure.WORKING HOURS
- Full-time position,



5 working days per week.
- Monday to Sunday, according to a rotating schedule.
- 10:00 AM – 7:00 PM, including a 1-hour lunch break.
- Weekdays: on-site at our office in Eixample, Barcelona (close to Plaça de Francesc Macià).
- Weekends: remote work from home.
- Weekend shifts are shared on a rotating basis: 2 weekends every 4 weeks.
- When working a weekend, you will have 2 days off during the week.MAIN RESPONSIBILITIESReservations & Guest Services
- Manage reservations and booking requests.
- Answer guest enquiries via phone, email, WhatsApp, and booking platforms.
- Manage booking enquiries and convert them into confirmed reservations.
- Process online check-ins and verify guest documentation.
- Provide guests with arrival instructions and apartment access information.
- Explain how to use apartment facilities and appliances.
- Offer additional services such as parking, early check-in, late check-out, and other extras.
- Deliver excellent customer service before, during, and after each stay.
- Resolve guest issues efficiently, coordinating with the operations team when necessary.Property Management & Operations
- Coordinate in-person check-ins and check-outs with tenants.




- Carry out property inspections after check-out.
- Prepare detailed check-out reports, including photographs and observations.
- Prepare repair quotations based on inspection findings.
- Coordinate maintenance works and follow up until completion.
- Manage relationships with contractors, suppliers, technicians, and service providers.
- Coordinate repair appointments with tenants, owners, and maintenance teams.
- Handle insurance claims and communicate with insurance companies regarding incidents and damages.
- Monitor maintenance requests and ensure timely resolution.
- Assist property owners with operational and maintenance-related matters.
- Support the day-to-day management of temporary rental properties.Team Collaboration
- Work closely with Reservations, Customer Service, Housekeeping, Maintenance, and Property Management teams.
- Coordinate daily operations to ensure an excellent experience for both guests and property owners.
- Contribute to improving internal processes and operational efficiency.WHAT WE OFFER
- Immediate start.
- Stable full-time position.
- €21,000 gross annual salary + performance bonus based on objectives achieved.
- 5 working days per week with 2 days off.
- Weekend shifts only 2 weekends every 4 weeks.
- Remote work on weekend shifts.
- Opportunities for professional growth.
- A varied role combining hospitality, reservations, and property management.
- A dynamic, collaborative, and international working environment.SALARY€21,000 gross per year + performance bonus based on objectives achieved.

📌 Reservations & Property Management Agent (Barcelona)
🏢 Rent Top Apartments
📍 Barcelona