? Your Mission The mission of the Sales Tech is to drive sales monetization growth by optimizing and continuously evolving the technology ecosystem that supports InfoJobs B2B and B2C sales operations, collaborating directly with product teams of New BO, ensuring robust and reliable integrations across key platforms, and enabling efficient, scalable, and business-oriented commercial processes.

? What you'll be doing

?️ Full Autonomy

- Collaborate with the business team to ensure alignment of the new sales strategy with the rest of the company.
- Collaborate with the finance & operations team to close the TSA ERP migration project
- Administer the Contact Center service through Genesys Cloud, maintaining operations, identifying current pain points, and defining new initiatives to grow contactability with our customers
- You will actively work to simplify the B2B application processes, reducing operational complexity and improving the efficiency and optimization of business processes.
- Administer the operations related to the governance of ecosystem B2C, Zendesk, Inbenta, Genesys Cloud… to help reduce the cost and improve the efficiency of the service

? Strengthen our business strategy
- Help to define the strategy of integrated support 360 of SalesTech with the rest of the areas.
- Collaborate with IT Support to define a service integrated with the enterprise tooling of Infojobs
- Collaborate with stakeholders to reduce the current workload and reduce the bureaucratic process, audits, management licences, governance process, UAT, trainings…

? Driving Secure Development Practices and Continuous Improvement
- Design,



implement, and audit Role-Based Access Control (RBAC) rules within the CRM to ensure users have the minimum necessary access, maintaining strict alignment with internal security policies.
- Enforce strict release management protocols between Development, UAT, and Production environments, ensuring no sensitive production data is compromised during testing.
- Conduct periodic access reviews, licence audits, and security vulnerability checks on SalesTech ecosystem

?️ Center of Excellence (CoE)
- Support the Dataverse Center of Excellence (CoE) by contributing to security governance, enforcing best practices, monitoring platform usage and capacity, and ensuring scalable, secure, and cost-efficient use of Power Platform and Dataverse.
- Definition and tracking of KPIs related to licensing, storage, usability, traces, and monitoring health metrics.
- Improving observability and defining health metrics related to the operative.

? Keep us aligned and aware
- Stay up to date with the latest release waves and feature updates from Dynamics 365 and Genesys Cloud, evaluating their potential impact on our business processes.
- Translate relevant new capabilities into actionable improvements for the team,



incorporating them into day-to-day operations and proposing business solutions that leverage these enhancements effectively.
- Attend technology events to identify emerging market trends and innovation opportunities.

? What we're looking for
- 3+ years of Genesys Cloud, Microsoft Dynamics 365 and Zendesk.
- Strong knowledge of AI technologies and their practical application to drive business efficiency and innovation.
- Strong knowledge of Omnichannel technologies, such as chat, call (Contact Center), WhatsApp, sms, social media, and bots (conversational AI)
- Strong knowledge of the sales process of Infojobs (Sales Commercial + Web channels)
- Strong experience with the ecosystem of Power Platform, Power Apps, Power Automate, Power BI & Tableau, and Copilot Studio.

? Key Responsibilities
- License governance and user management (onboarding, offboarding, or team changes)
- User management (security roles, onboarding, offboarding, or team changes)
- Training (new process, feature or to reinforce processes across teams)
- Communication management (new features, planned interventions, incident management)
- New DDIs request numerations
- Support Level 1
- Preventive actions for ongoing opportunities
- Non-payment management (monthly)
- Price Increase Operations
- Massive Assignment Accounts Operations
- Manage Product Portfolio Operations
- Manage Genesys Campaigns Operations
- Email Templates Management (Signatures & Logos)
- Calendar Management SLAs
- Manager Validations
- GAC Management
- Call Campaign Outbound Management

📌 Sales Tech Operations Infojobs (España)
🏢 Bob Spain
📍 España