Position Summary
Responsible for technical training, technical support, and warranty claims management across the Iberian market (Spain & Portugal). The role acts as the key technical interface between customers, distributors, workshops, sales teams, and global technical departments, ensuring high levels of product knowledge, customer satisfaction, and service quality. Strong communication and presentation skills are essential to effectively transfer technical knowledge and build customer relationships.
Key Responsibilities
Develop and deliver technical training programs for customers, distributors, workshops, and internal teams.
Provide technical assistance and troubleshooting support for products and applications.
Act as the technical expert for the Iberian market, supporting sales activities and customer engagements.




Manage and coordinate warranty claims and customer complaints, including root cause analysis and corrective actions.
Liaise with Quality, Product Management, and General Technical Service teams to resolve technical issues.
Support new product launches through technical presentations, training, and customer communication.
Represent the company at local trade fairs, industry exhibitions, customer events, and technical seminars, promoting products, services, and technical expertise.
Prepare technical reports and monitor key performance indicators related to training, support, and claims management.
Identify improvement opportunities and contribute to quality and customer satisfaction initiatives.

📌 Sales Technical Support (Cornellà de Llobregat)
🏢 CONTINENTAL IBERIA SALES AND SERVICES
📍 Cornellà de Llobregat