An international 5-star hotel in Dubai, UAE is seeking an experienced Lobby Ambassador to join its Front Office team. The adecuado candidate must have relevant hotel experience, excellent guest interaction skills, and a polished, welcoming presence to create a strong first impression for guests upon arrival.

Key Responsibilities

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Welcome and greet guests warmly upon arrival, ensuring a professional and memorable first impression

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Maintain strong lobby presence and assist guests with directions, inquiries, and general information

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Support smooth arrival and departure experiences by coordinating with Front Office, Concierge, Bell Desk, Valet, and Guest Relations teams

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Recognize VIP guests, repeat guests, and special occasion guests, ensuring personalized attention and proper follow-up

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Assist with queue management, lobby flow, guest guidance, and service coordination during busy periods

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Escort guests when required and provide information about hotel facilities, dining outlets, services, and local attractions

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Anticipate guest needs and respond promptly to requests in a courteous and professional manner

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Report guest feedback, complaints, or service opportunities to the relevant department for immediate action

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Ensure the lobby area remains presentable, welcoming, and aligned with international 5-star hotel standards

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Maintain grooming, posture, communication, confidentiality,



and professional conduct at all times

Requirements

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Must have relevant experience in Front Office, Guest Relations, Concierge, Lobby Host, or luxury hotel guest service

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Prior experience in a 5-star or international hotel environment is strongly preferred

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Excellent communication and interpersonal skills

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Strong guest service mindset with a warm, confident, and professional approach

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Presentable, well-groomed, and able to represent a luxury hotel image

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Ability to handle guest inquiries, complaints, and busy lobby operations calmly and efficiently

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Fluent in English; additional languages such as Arabic, Russian, French, German, or Chinese are an advantage

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Flexible to work rotating shifts, weekends, and public holidays

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Familiarity with hotel operations and guest journey standards is an advantage

Benefits

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Competitive monthly salary based on experience

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Employment visa and work permit sponsorship

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Accommodation or accommodation allowance, as per company policy

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Transportation or transportation allowance, as per company policy

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Duty meals provided

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Medical insurance

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Paid annual leave and public holidays as per UAE Labour Law

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End-of-service benefits as per UAE Labour Law

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Career growth opportunity within an international 5-star hotel environment

📌 Lobby Ambassador - Dubai, UAE (España)
🏢 Importante empresa del sector
📍 España