Guest Support Agent — CET Shift (Remote)OutsiteRemote (CET working hours) 40 hrs/week Independent Contractor Starts October 2026Outsite runs coliving and hospitality spaces for remote workers and travelers, with around 40 properties in 12 countries across Europe, the Americas, and beyond. Our guests stay anywhere from a few nights to a few months, and our Guest Support team is often the first and most frequent contact they have with us.We're looking for a Guest Support Agent to cover our morning CET shift. The person who makes sure guests get fast, warm, accurate answers, and that our local community managers have what they need to deliver a great stay.What you'll doAnswer guest messages across email, OTA platforms (Booking.com, Airbnb, Expedia), and direct channels, before, during, and after their stayHandle reservation changes, modifications, cancellations, and special requests in our property management system (Mews)Triage guest issues quickly, resolve what you can, and escalate clearly to local teams when neededKeep community managers informed about arrivals, special requests, and anything guests need on the groundRecommend upgrades, extended stays, and local add-ons when they'd genuinely improve a guest's tripScheduleShifts start at 7:00 AM CET,



totaling 40 hours2 days off per week, rotating every 4 weeksOccasional adjustments based on operational needs, communicated in advanceWhat we're looking for1+ years in guest support, reservations, or customer service, ideally in hotels, hostels, or short-term rentalsExcellent written English: clear, warm, and error-freeComfortable juggling several conversations at once without losing track of detailsCalm and solution-focused when a guest is frustratedReliable and punctual; your team depends on the shift being coveredNice to have: Spanish and/or French; experience with Mews or another PMS; familiarity with OTA extranetsWhat you'll get14 days of paid time off per year, accrued over timeFull training on our systems, tools, and processesA remote role with a integral hospitality company and a close-knit teamA direct, visible impact on guest satisfaction and reviewsHow to applyApply through our application form: https://form.typeform.com/to/VtY8xRUr. Along with your CV, we'll ask you to reply to a short sample guest message, just as you would on the job. We review applications on a rolling basis, and shortlisted candidates will be invited to a video interview.

📌 Guest support agent - cet time zone (remote) (Barcelona)
🏢 Outsite
📍 Barcelona