About the Opportunity

We are looking for an experienced Senior Service Now OT Architect / Technical Business Process Consultant to support Operational Technology (OT) initiatives for a major enterprise customer.

This role is idóneo for a senior consultant who enjoys combining solution architecture, customer workshops, business process consulting, and hands-on Service Now expertise. You will work directly with stakeholders to define OT strategies, shape solution roadmaps, and guide implementations across the Service Now OT suite.

Responsibilities

- Lead the design and implementation of Service Now OT solutions
- Facilitate workshops, discovery sessions, and stakeholder meetings
- Gather and document business requirements
- Create user stories and support backlog refinement
- Conduct solution demonstrations and process design sessions
- Define implementation roadmaps and delivery strategies
- Provide architectural guidance throughout project delivery
- Act as a trusted advisor for customers operating in regulated OT environments
- Collaborate with cross-functional teams to ensure successful outcomes

Required Experience

- Strong hands-on experience with the Service Now OT Suite




- Proven Business Process Consultant (BPC) background
- Experience leading customer workshops and discovery sessions
- Strong stakeholder management and communication skills
- Experience creating user stories and managing requirements
- Solution architecture experience within Service Now environments
- Ability to work independently and lead workstreams from inception to delivery

Experience with:

- OT Service Management
- OT Asset Management
- OT Vulnerability Response
- OT Health
- OT Change, Incident, and Request Management

Preferred Experience:

- CMDB
- Service Graph Connectors
- IRE
- Service Now Asset Management
- Service Now certifications (CSA, CIS, etc.)
- Manufacturing, Utilities, Energy, Industrial, or Life Sciences environments

What We're Looking For

- Freelance consultant
- Strong customer-facing presence
- Architect mindset with hands-on capabilities
- Comfortable operating independently
- Available to work within European time zones

Additional Information

- Remote from Spain
- 10 hours per week
- Long-term project potential

📌 Senior ServiceNow OT Architect / Technical Business Process Consultant (Spain Remote, Freelance) (España)
🏢 Tenth Revolution Group
📍 España