An international employer in Madrid, Spain is hiring a Banking Customer Service Agent for its Catalan-speaking team.

You will support banking customers with accuracy, discretion and a friendly approach.

You will be supporting a well-known company in the banking sector.

Key Responsibilities:

- Answer customer questions about accounts, cards and payments
- Keep careful records of every interaction
- Escalate complex or sensitive cases appropriately
- Guide customers through digital banking services

Requirements:

- Fluent Catalan, written and spoken
- Spanish at upper-intermediate (B2) level or above
- High school education (Bachillerato) or equivalent; banking customer service experience is valued
- The selection includes a short video and a written test in the required language
- Clear, professional communication,



written and spoken
- Team player who is open to feedback

Working Conditions:

- Work model: On-Site
- Schedule: Afternoon – 15:00–22:00
- Paid training: 25 days
- Start date: 2 November 2026
- Full-time contract

Salary & Benefits:

- Salary: €1,409.98 gross per month, plus a €129.27 gross monthly language allowance
- Sunday shifts paid an extra €1.92 gross per hour
- 38.5 hours per week

Location:

Open to candidates already living in or near Madrid.

We keep candidates updated at every stage of the process.

Interested? Apply below and our recruitment team will be in touch.

📌 Banking Customer Service Agent - Catalan Speaker | Madrid, Spain
🏢 Cross Border Talents
📍 Madrid