A leading integral customer-experience (BPO) company is growing its team in Benalmádena, Spain and is hiring for the role of Customer Advisor. You will support eCommerce customers with orders, enquiries and complaints. As a Dutch-speaking specialist you will be the friendly, professional voice of the company for its customers, handling contacts by phone, email and live chat.
What you will do
- Handle incoming customer contacts in Dutch by phone, email and live chat
- Understand each customer's need and give accurate, complete answers using the right tools
- Build trust through clear, friendly and professional communication
- Document every interaction accurately in the company's systems
- Contribute to your team's quality, productivity and customer-satisfaction targets
What we are looking for
- Native or fluent Dutch (C1+) and good English (B2+), spoken and written
- Excellent communication and active-listening skills
- Good communication and problem-solving skills
- Empathy, and the ability to stay calm under pressure while documenting every interaction accurately
What we offer
- Salary: €19,200 gross per year
- Performance bonus of up to €1,800 gross per year
Relocation support
- Up to €500 reimbursement of documented relocation expenses (details shared during screening)
Location, hours & start
- Location: Benalmádena, Spain — on-site
- Working hours: Monday–Friday, 09:00–18:00; plus 2 Saturdays per month
- Start: As soon as possible
How to apply
Apply with your CV through this listing. A recruiter from BC Recruitment will contact you to talk through the role, answer your questions and guide you through the next steps. Our service is free for candidates — the hiring company covers the cost.