Job Responsibilities

1. System Deployment & Software Integration

- Lead on-site and remote integration of robot systems, with a strong focus on the software stack (ROS/ROS2) and system-level architecture design.
- Configure navigation maps, SLAM/localization algorithms, and communication interfaces between the robot system and customer on-site infrastructure (WMS/MES/ERP, PLCs, elevators, access control systems, etc.).
- Design and implement logical workflows for complex automation scenarios using Finite State Machines (FSM) or Behavior Trees.

2. Technical Support & Troubleshooting

- Provide L2/L3 technical support, diagnosing and resolving complex technical issues involving software, network communications, and system integration layers.
- Analyze navigation anomalies, communication failures, and software performance issues using log analysis tools (e.g., rosbag) and network diagnostic tools (e.g., Wireshark).
- Act as the escalation point for on-site engineers, leading Root Cause Analysis (RCA) (e.g., 8D reports, 5-Why analysis) and collaborating with the R&D; team to drive permanent fixes.

3. System Monitoring & Performance Optimization

- Monitor key operational metrics of the robot fleet (uptime, scheduling efficiency, battery health, etc.) and develop data-driven optimization plans.
- Develop and implement diagnostic tools and automation scripts to minimize equipment downtime and improve overall system reliability.

4. Customer Training & Empowerment

- Provide technical training to customers and regional partners on system operations, daily maintenance, and troubleshooting best practices.
- Author high-quality technical documentation, troubleshooting guides, and operation manuals.

5.



Cross-functional Collaboration

- Act as the "Voice of the Customer," feeding back on-site customer requirements and product improvement suggestions to the R&D; and engineering teams to drive continuous product iteration.

Job Requirement sBasic Requirement
- sEducation: Bachelor’s degree or above in Robotics, Computer Science, Automation, Mechatronics, or a related engineering field
- .Experience: 3+ years of hands-on experience in robot software development, system integration, or technical support, preferably within the automation or logistics industry
- .Technical Skills
- :Programming Languages: Proficient in Python or C++
- .Robotics Middleware: Deep understanding of ROS1/ROS2 architecture (node development, message interface definitions, system integration)
- .System Integration: Familiar with communication protocols (MQTT, HTTP, gRPC, etc.), with experience integrating third-party SDKs/APIs
- .System Debugging: Proven ability to debug complex system issues across software, network, and hardware boundaries
- .Travel Requirements: Ability and willingness to travel frequently within Europe (travel ratio up to approximately 70%)
- .Language Skills: Fluent in English and Spanis

hPreferred Qualifications (Pluses
- )Experience with industrial automation systems (PLCs, HMIs) and familiarity with WMS/MES/ERP system integration
- .Familiarity with Docker containerized deployment and front-end/back-end collaborative development
- .Knowledge of control algorithms (e.g., MPC/Model Predictive Control, WBC/Whole-Body Control) and multi-sensor fusion (IMU, LiDAR, cameras, etc.)
- .Familiarity with version control tools (Git) and software testing frameworks (e.g., Google Test)

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📌 Robotics Engineer (Madrid)
🏢 SUPCON
📍 Madrid