At ING we are looking for a Non-Financial Risk Specialist (Business Banking) Your role and work environment:
We are looking for a talented and enthusiastic Non-Financial Risk (NFR) specialist with Business Banking background to join our Non-Financial Risk Team of ING Spain, with a hierarchical reporting line to ING Spain & Portugal's Head of NFR.
ING is upgrading its processes, controls, and infrastructure to evolve into an end-to-end "straight through processing" company. Management uses sound principles of risk management to ensure that everything related to operational risk is within the risk appetite of the Bank, maintaining the control environment at an acceptable level following a risk-based approach (proportionate to its value and criticality).
The NFR team oversees the global NFR policies and best practices' implementation within ING Spain & Portugal, provides advice and challenges the risk/control owners on effectiveness of risk identification and mitigation.
The team is responsible for monitoring and reporting on the ING Spain adherence to the NFR risk appetite and produces quarterly Non-Financial Risk Dashboard (NFRD) report.
Control Risk
As an experienced Non-Financial Risk (NFR) Specialist with a strong focus on Business Banking, you:
Have a deep understanding of Business Banking products, processes, customer journeys, and associated non-financial risks
Act as a trusted partner and advisor to business management, providing effective challenge, risk advice, and oversight to ensure risks are identified, assessed, mitigated, and monitored in line with the bank's risk appetite and regulatory requirements
Provide strong expertise in governance, operational risk management, controls' effectiveness, risk assessments, incident management, and change initiatives,



combined with the ability to collaborate with stakeholders across the organization to drive a strong risk culture and support sustainable business growth
Support, challenge and monitor NFR risk management processes and quality
Participate in and challenge risk assessments and PARPs on key strategic projects and programs
Perform Quality Assurance or deep dive reviews as part of second line monitoring
Foster Risk Management awareness within the organization, develop and maintain training modules and train the business communities
Provide outside-in perspective and support with research, assessment of the risk profile of organization and reporting to Senior Management.
These are some of the qualities that we value the most for this role. Experience as Non-Financial Risk analyst focused on Business Banking with approx. Insight of digital banking, related Business Banking processes and regulations
Experience on end-to-end process analysis to identify and assess NFR risks, including root causes analysis
Expertise on testing methodologies
Excellent data analysis skills
Fluent in English (written and spoken)
With our customers' needs first, the team ́s and your own, we agree when to come to ING MAD and when to work best from home. More than an office.
In our offices you can find doctor's office, hairdresser, gym, Employee Concierge (to help you with your errands) and much more!
Health and life insurance.




We help you protect what matters most to you, including you and your immediate family.
Enjoy access to services such as nursery vouchers, public transport and training support, as well as other benefits through our adaptable remuneration model.
Our free shuttle service connects different areas of Madrid with ING MAD, helping make your commute to the office more comfortable and convenient.
Banking benefits.
Loans with preferential banking conditions.
Special mortgage conditions after 6 months working at the bank.
Our 360o wellbeing approach supports employees across Financial, Physical, Mental and Social Wellbeing.
On-site physiotherapy service.
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.
International Remote work program.
A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.
And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.
We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.
And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work.
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📌 Non-Financial Risk Specialist (Business Banking) (Madrid)
🏢 ING España & Portugal
📍 Madrid