About the Opportunity

We are looking for an experienced Senior ServiceNow OT Architect / Technical Business Process Consultant to support Operational Technology (OT) initiatives for a major enterprise customer.

This role is idóneo for a senior consultant who enjoys combining solution architecture, customer workshops, business process consulting, and hands-on ServiceNow expertise. You will work directly with stakeholders to define OT strategies, shape solution roadmaps, and guide implementations across the ServiceNow OT suite.

Responsibilities
Lead the design and implementation of ServiceNow OT solutions
Facilitate workshops, discovery sessions, and stakeholder meetings
Gather and document business requirements
Create user stories and support backlog refinement
Conduct solution demonstrations and process design sessions
Define implementation roadmaps and delivery strategies
Provide architectural guidance throughout project delivery
Act as a trusted advisor for customers operating in regulated OT environments
Collaborate with cross-functional teams to ensure successful outcomes

Required Experience
Strong hands-on experience with the ServiceNow OT Suite




Proven Business Process Consultant (BPC) background
Experience leading customer workshops and discovery sessions
Strong stakeholder management and communication skills
Experience creating user stories and managing requirements
Solution architecture experience within ServiceNow environments
Ability to work independently and lead workstreams from inception to delivery

Experience with:
OT Service Management
OT Asset Management
OT Vulnerability Response
OT Health
OT Change, Incident, and Request Management

Preferred Experience:
CMDB
Service Graph Connectors
IRE
ServiceNow Asset Management
ServiceNow certifications (CSA, CIS, etc.)
Manufacturing, Utilities, Energy, Industrial, or Life Sciences environments

What We're Looking For
Freelance consultant
Strong customer-facing presence
Architect mindset with hands-on capabilities
Comfortable operating independently
Available to work within European time zones

Additional Information
Remote from Spain
10 hours per week
Long-term project potential

📌 Senior ServiceNow OT Architect / Technical Business Process Consultant (Spain Remote, Freelance) (Madrid)
🏢 Tenth Revolution Group
📍 Madrid