About the Role

We are looking for a Researcher to join our Digital Bank Strategy team in Madrid . You will be responsible for understanding customer needs, behaviours, market trends, and competitive dynamics, translating research findings into actionable insights that inform strategic, product, and design decisions. The role has a strong international focus, with particular relevance to German-speaking markets .

Responsibilities:

- Conduct qualitative and quantitative user and market research.
- Identify customer needs, behavioural patterns, market trends, and business opportunities.
- Analyse surveys, data, and KPIs to generate actionable insights.
- Conduct competitor benchmarking and market research within digital banking and fintech.
- Prepare clear, engaging reports and presentations for cross-functional audiences.
- Collaborate closely with strategy, product, design, marketing, and data teams.
- Support research projects involving German-speaking markets and customers.
- Use Google Sheets/Excel and Google Apps Script for data analysis and process automation.
- Translate research findings into strategic and business recommendations.

Requirements:

- 3–6 years of experience in User Research, Market Research, Behavioural Analysis, or a related field.
- Experience with both qualitative and quantitative research methodologies.
- Strong analytical,



communication, and storytelling skills.
- Advanced proficiency in Google Sheets/Excel and Google Apps Script .
- Experience in competitor analysis and benchmarking.
- High proficiency in German and professional fluency in English are essential.
- Spanish is a plus.
- Strong ability to collaborate across multidisciplinary teams.
- Experience in fintech, digital banking, or financial services is a plus.
- Familiarity with tools such as Dovetail, Maze, Typeform, Figma, or Airtable is desirable.
- Bachelor’s or Master’s degree in Psychology, Sociology, Anthropology, Marketing, Data Science, Economics, Business, Design, or a related field.

What We Offer:

- The opportunity to join a high-impact strategy and insights team .
- The chance to influence product and business strategy through customer and market research.
- Exposure to international projects and German-speaking markets .
- A collaborative, multidisciplinary, and learning-oriented environment.
- The opportunity to work at the intersection of research, strategy, product, and customer experience.
- Based in Madrid , within an international working environment.

If you think you meet the requirements, don’t hesitate to send us your CV. We look forward to hearing from you!

📌 UX Researcher (Comunidad de Madrid)
🏢 RealNaut
📍 Comunidad de Madrid