About the Role

We are looking for a Researcher to join our Digital Bank Strategy team in Madrid. You will be responsible for understanding customer needs, behaviours, market trends, and competitive dynamics, translating research findings into actionable insights that inform strategic, product, and design decisions. The role has a strong international focus, with particular relevance to German-speaking markets.

Responsibilities:

- Conduct qualitative and quantitative user and market research.
- Identify customer needs, behavioural patterns, market trends, and business opportunities.
- Analyse surveys, data, and KPIs to generate actionable insights.
- Conduct competitor benchmarking and market research within digital banking and fintech.
- Prepare clear, engaging reports and presentations for cross-functional audiences.
- Collaborate closely with strategy, product, design, marketing, and data teams.
- Support research projects involving German-speaking markets and customers.
- Use Google Sheets/Excel and Google Apps Script for data analysis and process automation.
- Translate research findings into strategic and business recommendations.

Requirements:

- 3–6 years of experience in User Research, Market Research, Behavioural Analysis, or a related field.
- Experience with both qualitative and quantitative research methodologies.
- Strong analytical,



communication, and storytelling skills.
- Advanced proficiency in Google Sheets/Excel and Google Apps Script.
- Experience in competitor analysis and benchmarking.
- High proficiency in German and professional fluency in English are essential.
- Spanish is a plus.
- Strong ability to collaborate across multidisciplinary teams.
- Experience in fintech, digital banking, or financial services is a plus.
- Familiarity with tools such as Dovetail, Maze, Typeform, Figma, or Airtable is desirable.
- Bachelor’s or Master’s degree in Psychology, Sociology, Anthropology, Marketing, Data Science, Economics, Business, Design, or a related field.

What We Offer:

- The opportunity to join a high-impact strategy and insights team.
- The chance to influence product and business strategy through customer and market research.
- Exposure to international projects and German-speaking markets.
- A collaborative, multidisciplinary, and learning-oriented environment.
- The opportunity to work at the intersection of research, strategy, product, and customer experience.
- Based in Madrid, within an international working environment.

If you think you meet the requirements, don’t hesitate to send us your CV. We look forward to hearing from you!

📌 UX Researcher (Madrid)
🏢 RealNaut
📍 Madrid