SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries , supported by a team of over 100,000 dedicated professionals . With more than 145 years of service excellence , we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – "when you need to be sure" – underscores our commitment to trust, integrity and reliability , enabling businesses to thrive with confidence . We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands , including Applied Technical Services , Brightsight , Bluesign and Nutrasource .

Job Description

We are seeking an experienced IT professional with a strong background in project management to lead new application development and follow-up support within our Corporate IT team.

The role combines project management responsibilities, with a strong focus on coordinating internal teams and supporting the development of key projects and transition to an in-house support model, while ensuring alignment with SGS's technical and operational standards.

Key Responsibilities

- Coordinate internal team (and/or support contractors) to ensure delivery of new IT projects, in alignment with Stakeholder requirements.
- Manage internal team to guarantee high-quality application delivery, support and adherence to corporate standards.
- Manage budgets & timeline, coordinate cross-functional teams, and drive user adoption across the organization at product delivery.
- Proactively identify project risks and issues, developing mitigation plans and escalations where necessary.
- Support the transition of development and support activities from contractors / vendors to internal teams.
- Contribute to the long-term stability, performance,



and scalability of the applications under your responsibility.
- Monitor, report and address key KPIs related to application support and development.

Qualifications

- Bachelor's degree in IT, Computer Science, or related field.
- Understanding of project management methodologies: Agile, Scrum, or Waterfall methodologies
- Solid knowledge of project management & service delivery
- Excellent communication skills
- Proven ability to influence and engage stakeholders at all levels
- Strong understanding of the full Software Development Life Cycle (SDLC), from requirements and design through deployment, support, and continuous improvement.
- Proven experience leading cross-functional technical teams, including Engineering, QA, Architecture, DevOps, Infrastructure, and Application Support.
- Ability to engage with engineering teams, manage technical dependencies, and translate risks into business impact.

Nice to Have

- Experience in implementation and optimization of Microsoft Dynamics 365 (D365) environment, especially Field Services.
- Previous hands-on experience in software engineering, application development, infrastructure engineering, or a related technical field.
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline.
- Familiarity with Agile delivery methodologies and DevOps practices.
- PMP (Project Management professional) certification.
- Technical background in application development and/or infrastructure.
- Experience with ServiceNow and Azure DevOps
- ITIL4 Certification

Additional Information

Why SGS?

- Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
- Enjoy a versátil schedule and hybrid work model
- Access continuous learning opportunities through SGS University and Campus.
- Collaborate in a multinational environment with colleagues from various continents.
- Benefit from a comprehensive benefits platform.

#J-18808-Ljbffr

📌 Service Delivery Manager (Madrid)
🏢 SGS
📍 Madrid