NN Digital Hub, a subsidiary of NN Group, is in Madrid, Spain, seeking a Service Manager to act as the main IT-business liaison. You will ensure service quality, stability, and continuous improvement through regular engagement with customers and close monitoring of service performance.
You will lead service reviews, track SLAs, prepare performance reports, and coordinate with delivery teams. Our hybrid model supports adaptable hours and employee wellbeing programs.
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📌 Service Manager: ITIL & Stakeholder Excellence (Madrid)
🏢 Nngroup
📍 Madrid
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