Overview

In this role you guide Factorial’s largest Spanish clients as a trusted advisor, driving satisfaction, retention, and sustainable revenue growth. You manage a high-value portfolio, leverage data-driven plans, and advocate for client needs to shape adoption and product feedback. You work closely with cross-functional teams to maximize impact and share best practices across the group. You’ll play a pivotal part in Upsell/Expansion while identifying improvement opportunities that benefit customers and Factorial.

Compensaciones / Ventajas

- High growth, multicultural and friendly environment
- Alan private health insurance
- Wellhub health program (gyms, pools, outdoor classes)
- Cobee expenses management
- Language classes




- Breakfast in the office and organic fruit

Responsabilidades

- Manage a portfolio of strategic Spanish customers with tailored, high-impact plans
- Identify and report trends, risks, and opportunities;
propose actions to improve journeys and adoption
- Maintain regular client engagement (video) as the main point of contact and value messenger
- Collaborate with Sales, CX, Product, Engineering, and Finance to maximize client impact
- Mentor less experienced peers and share best practices across the team

Requisitos principales

- 3+ years of experience in

📌 Cx Account Manager Enterprise Spanish Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona