Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model - which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock integral productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet.

The Team:
The Agentic Customer Journey Team is CCO's engine for making our vision real:



"Making our CCO the most AI-forward organization at Celonis - pairing our best talent with AI to unlock a new level of how we work internally and with our customers."

As Lead AI Engineer, you drive direct impact by building the AI agents and autonomous systems that scale expertise across the entire customer journey, from first engagement to renewal and expansion.

Elevate our Customer Journey to the next level by combining strategic thinking and outcome-orientation with hands-on building:

- Set the AI strategy and roadmap for high-impact jobs across our Customer Engagement Model - deciding where AI creates the most leverage before deciding how to build it
- Architect and operationalize the AI agents and autonomous frameworks that bring that roadmap to life
- Jointly test MVPs and agents with select

📌 Lead Ai Engineer - Agentic Customer Journey Team (Madrid)
🏢 Celonis
📍 Madrid