We’re looking for a Customer Success Manager to join our Business team. You’ll own the relationship with our B2B healthcare clients hospitals, insurers, pharma companies and public administrations making sure they get real value from Mediktor, adopt the solution across their workflows, and grow with us.

You’ll be the voice of the customer inside Mediktor translating clinical, technical and commercial needs into solutions together with our medical, product and technical teams and the voice of Mediktor with the customer, turning usage data into insights, renewals and new opportunities.

YOUR ONGOING RESPONSIBILITIES

- Drive adoption among our B2B healthcare clients (hospitals, insurers, pharma companies, public administrations) based on their use case and technical needs
- Own the customer relationship: regular check-ins, feedback collection and analysis of satisfaction, NPS and usage trends to identify areas for improvement
- Build and execute adoption and loyalty plans that increase the use of the solution in each

📌 Customer Success Specialist (Barcelona)
🏢 Mediktor
📍 Barcelona