29 sep
|
Jobtailor
|
Madrid
Jobtailor is seeking a proactive Customer Care Leader to oversee the Spanish Care team and drive performance. You will coach and develop the team, conduct 1to1s and performance reviews, review tickets, and ensure high-quality responses to merchants.
You will monitor KPIs such as CSAT, response times and reply rates, participate in merchant calls, handle escalations, and collaborate with
📌 Spanish-Speaking Customer Care Manager: Lead & Optimize (Madrid)
🏢 Jobtailor
📍 Madrid