Spanish-Speaking Customer Care Manager: Lead & Optimize (Madrid)

Spanish-Speaking Customer Care Manager: Lead & Optimize (Madrid)

29 sep
|
Jobtailor
|
Madrid

29 sep

Jobtailor

Madrid

Jobtailor is seeking a proactive Customer Care Leader to oversee the Spanish Care team and drive performance. You will coach and develop the team, conduct 1to1s and performance reviews, review tickets, and ensure high-quality responses to merchants.

You will monitor KPIs such as CSAT, response times and reply rates, participate in merchant calls, handle escalations, and collaborate with

📌 Spanish-Speaking Customer Care Manager: Lead & Optimize (Madrid)
🏢 Jobtailor
📍 Madrid

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