You lead a Tier 3 Customer Success Team of 5, driving proactive churn prevention and improving Net Revenue Retention. You’ll shift the team from a reactive churn-request model to a proactive, data-driven motion, partnering across Sales, Care, Marketing, Product, and Revenue Ops. You enable scalable CS processes, coach a high-performing team, and influence retention outcomes in a B2B SaaS context from Barcelona.
Compensaciones / Beneficios
- competitive salary + performance bonus
- stock options with vesting
- comprehensive health insurance
- on-demand salary access
- structured career path
- adaptable benefits tailored remuneration options
Responsabilidades
- Lead and develop a team of 5 Customer Success Specialists for Tier 3 accounts
- Drive transition from reactive churn handling to proactive churn prevention using data signals
- Own and pursue NRR targets for the Tier 3 segment and continuously improve retention
- Monitor health signals (product usage, engagement, support interactions, NPS) to manage
📌 Customer Success Team Lead (Long Tail) - Amenitiz (Barcelona)
🏢 Amenitiz
📍 Barcelona
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