29 sep
|
Factorial Hr
|
Barcelona
29 sep
Factorial Hr
Barcelona
Overview
In this role, you lead the CX Quality team to measure, improve, and scale quality across the Customer Experience org. You own the QA programme end-to-end, from auditing and calibration to automation and training impact. You will drive AI review, actionable feedback loops, and metrics that connect quality to cost savings and revenue protection. This is a hands-on leadership position shaping how quality influences customer outcomes at scale.
Compensaciones / Incentivos
- private health insurance
- Wellhub gym access
- Cobee expenses management
- language classes
- breakfast in the office and organic fruit
- pet-friendly office
Responsabilidades
- Lead and develop a team of Quality Analysts across
📌 Cx Quality Assurance Manager - Barcelona
🏢 Factorial Hr
📍 Barcelona