29 sep
|
Uplift People Consulting
|
Barcelona
29 sep
Uplift People Consulting
Barcelona
Overview
As Director of Customer Success, you will lead and grow a team of Customer Success Managers to maximize client outcomes and revenue. You’ll align cross-functional teams—Sales, AdOps, and CSMs—around client goals, optimizing adoption of a new platform and DSP strategy. You will scale processes, mentor the team, and influence client engagement through data-driven insights. This role offers impact across European accounts and opportunities to shape strategic client journeys in a fast-moving ad-tech environment.
Responsabilidades
- Manage top-tier clients as a dedicated CSM
- Collaborate with AdOps and Sales to drive revenue and campaign performance
- Assist in hiring and onboarding new CSMs and ensure effective ramp-up
- Mentor CSMs to reinforce core principles and skill development
- Guide CSMs on client communications across emails, Slack, presentations, and calls
- Monitor
📌 Director Of Customer Success - Eu (Barcelona)
🏢 Uplift People Consulting
📍 Barcelona