Revelyst – Adventure Sports Group Europe is looking for a Customer Retention Specialist to join our E-Commerce team at our Barcelona HQ. You'll own the consumer journey across Fox Racing, Bell, Giro and CamelBak in European markets, helping us turn more customers into repeat buyers.

Compruebe a continuación si tiene lo necesario para esta posibilidad y, si es así, envíe su solicitud lo antes posible.
Main responsibilities

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- Own, optimize and expand CRM and lifecycle email campaigns across EU brands: welcome, browse/cart abandonment, post-purchase, win-back, price drop and nurture flows, with SMS coming soon

- Build and maintain the retention calendar, aligned with seasonal launches, brand messaging and key products

- Run the email marketing calendar for broadcast and segmented campaigns

- Develop consumer segmentation based on RFM data and behavior

- Stay on top of CRM and retention trends, and bring forward recommendations on new channels like SMS and loyalty

- Partner with Design, Marketing and Merchandising to deliver campaigns on time, including assets, QA and landing pages





- Support database growth and lead generation through tactics like giveaways

Requirements

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- Bachelor's degree in Business, E-commerce, Marketing or a related field

- At least 3 years of experience in CRM or email marketing, ideally in retail

- Advanced knowledge of email marketing platforms such as Klaviyo, HubSpot or Mailchimp

- Strong understanding of mobile-first email design and usability

- Comfortable working with email analytics to guide strategy and execution

- Good understanding of digital/e-commerce xghoner KPIs and what drives performance

- Experience with international campaigns, ideally at a European level

- Advanced professional English;

- another European language is a plus

- Experience with Google Analytics is a plus

What we offer

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- Hybrid: 2 days in the office, 3 remote

- €10 meal voucher for every day worked from the office

- 7 additional remote working days per year

- Employee discount on our brands

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📌 Customer Retention Specialist (Madrid)
🏢 Revelyst
📍 Madrid