Experteer Overview
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As Product Owner for the Customer Operations Platform, you shape internal tools that support the traveller journey. You drive AI-enabled back-office solutions and workflow automation to boost efficiency for customer care and operations. You work with cross-functional teams to translate needs into tangible product features and a scalable roadmap. This role offers impact at scale within a dynamic, international environment and a meaningful governance of a new AI-ready platform.
Compensaciones / Beneficios
• Own key areas of the AI-ready back-office and customer operations platform
• Lead discovery to map workflows, pain points, and improvement opportunities
• Define future operational model with business and tech stakeholders
• Challenge legacy processes and enable a modern, scalable platform
• Identify and drive AI, GenAI, LLMs, and automation opportunities
• Improve internal productivity and reduce manual workload
• Contribute to roadmap prioritisation and backlog management
• Translate goals into actionable initiatives and iterative releases




• Break down complex problems into high-impact deliverables
• Ensure alignment between tools, processes, users, and traveller experience
• Collaborate with engineering, operations, and product teams
• Clarify priorities, requirements, dependencies, and outcomes
• Promote simple, user-centric solutions across the platform
Responsabilidades
• Around 5 years of experience in product ownership, delivery, business analysis, or similar roles
• Experience with internal tools, back-office platforms, case management systems, or B2B/SaaS products
• Strong discovery skills (process mapping, xghoner requirement gathering, workflow analysis)
• Hands-on understanding of AI and automation topics (GenAI, LLMs, workflow automation)
• Ability to balance structured product thinking with pragmatic execution
• User-centric mindset with empathy for internal users and operations teams
• Strong communication and stakeholder management skills
• Fluency in English (spoken and written)
Requisitos principales
• An inclusive, friendly, international environment
• Shorter working week (36h full-time)
• Versátil start and end of the working day

📌 Product Owner - Customer Operations Platform (Madrid)
🏢 Last Minute Group
📍 Madrid