Experteer Overview
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In this role you will deliver premium technical support to Lightspeed’s strategic hospitality accounts, helping them maximize the value of Lightspeed’s ecosystem. You’ll work closely with SAMs and Implementation to ensure smooth handoffs and ongoing success, proactively identifying optimization opportunities and driving feature adoption. You’ll balance technical escalation management with knowledge sharing, training, and cross-functional collaboration to improve the customer journey and product experience. This is a hands-on, client-facing role that combines advanced troubleshooting, strategic guidance, and advocacy for product enhancements.
Compensaciones / Beneficios
• Provide premium technical assistance and white-glove support to Strategic Accounts via multiple channels
• Optimize client operations by recommending best practices to maximize Lightspeed value
• Coordinate with Implementation teams to ensure smooth warm handoffs for new Strategic accounts
• Collaborate with Strategic Account Managers to manage daily operations and resolve complex issues
• Lead unified client meetings with SAMs to forecast needs and mitigate risks
• Promote feature adoption through proactive account health reviews and remote/on-site support
• Deliver training sessions to ensure customers utilize Lightspeed effectively




• Advocate for product enhancements by sharing client insights with Product and Development teams
• Manage high-stakes technical escalations end-to-end, including executive communication
• Perform advanced troubleshooting to quickly identify root causes and deliver solutions
• Maintain thorough account-specific knowledge and resolutions to enable global support
• Create and update troubleshooting guides, testing procedures, and internal docs; track software defects
• Develop expertise across all Strategic Lightspeed hospitality platforms for versatile support
• Contribute to team objectives beyond defined scope
Responsabilidades
• German and English fluency (written and spoken)
• Extensive customer service xghoner experience in a technical support role
• Experience in the Hospitality industry
• Ability to self-manage multiple channels (email, phone, video, on-site)
• Strong computer skills and Mac OS proficiency
• Proven advanced troubleshooting in a senior support role
• Strong problem-solving skills to maximize POS usage
• Ability to manage technical escalations for at-risk accounts and identify growth opportunities
• Versátil schedule to support support operations
Requisitos principales
• Equity options: RSUs
• Health u0026 wellness credit
• Career development opportunities
• Volunteer time off
• Health apps access
• Global and country-specific benefits

📌 Technical Support Specialist, Hospitality - German speaking (all genders) (Barcelona)
🏢 Lightspeed POS
📍 Barcelona